kha88's Privacy Policy
Your personal information is of the highest importance to us. This policy describes how kha88 collects, uses, and protects your information.
1 Introduction & Applicability
This privacy policy ("Policy") applies to the kha88 platform and all related services. When you use the kha88 website, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy.
kha88 is committed to ensuring a safe and trustworthy online gaming environment for players in Bangladesh. Protecting your privacy is an integral part of that commitment.
Before reading this policy, please keep in mind that it is a legal document. Read it carefully in full. If you have any questions, contact our support team.
2 What Information We Collect
kha88 may collect various types of information from its users. This information falls into two main categories — information you provide directly and information collected automatically.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and phone number
- Residential address
- National ID card or passport details (when identity verification is required)
- Financial information — such as bKash, Nagad, Rocket, or Upay numbers or bank account details
- Any information you voluntarily share in the support chat
2.2 Information Collected Automatically
- IP address and device identification information
- Browser type, operating system, and language preferences
- Date, time, and page visit history on the site
- Information collected through cookies and similar tracking technologies
- Gameplay history and transaction records
2.3 Information Received from Third Parties
On occasion, we may collect information from trusted third-party sources for the purpose of identity verification or fraud prevention. In such cases, we use only the necessary and minimal information required.
3 Purpose of Information Use
kha88 uses collected information only for the following legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, verifying, and securing accounts; login and password recovery |
| Financial Transactions | Processing deposits and withdrawals; activities related to bKash, Nagad, Rocket, Upay, and bank transfers |
| Service Improvement | Improving platform functionality, testing new features, and enhancing the user experience |
| Customer Support | Providing support via live chat and email; resolving complaints |
| Security & Fraud Prevention | Preventing unauthorized access, fraud, and money laundering |
| Marketing Communications | Sending promotional messages and offers with your consent (unsubscribe at any time) |
We never use your information for purposes beyond those described above. The scope of data collection is always kept within the minimum necessary limits.
4 Data Storage & Protection
kha88 takes industry-standard technical and organizational measures to keep your personal information secure.
4.1 Technical Security Measures
- SSL/TLS Encryption: All communication on the website is protected by SSL encryption, which keeps your data hidden from third parties.
- Encrypted Database: Sensitive information is stored in encrypted form.
- Firewall & Anti-Intrusion System: Active layers of protection are used to prevent unauthorized access.
- Secure Payment Gateway: Financial information is processed through the highest security standards.
4.2 Organizational Security Measures
Among our staff, only those who are authorized to view information as required by their role can access your personal data. All staff are bound by strict confidentiality agreements and receive regular data protection training.
4.3 Data Retention Period
We retain your information for as long as it is necessary to provide services or meet legal obligations. Even after an account is closed, certain information may be retained for a defined period as required by law.
5 Cookies & Tracking Technologies
kha88 uses cookies and similar technologies to improve the user experience and for the effective operation of the platform.
5.1 Types of Cookies
- Essential Cookies: Strictly necessary for the basic functionality of the platform. These include login sessions and security tokens.
- Performance Cookies: Collect page loading times, error reports, and site usage statistics.
- Preference Cookies: Remember language and display preferences.
- Analytics Cookies: Used to understand which parts of the site are most frequently used.
5.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. Please note, however, that disabling cookies may cause some features of the platform to not work properly.
6 Sharing Information with Third Parties
kha88 does not sell your personal information. However, information may be shared with trusted partners in the following limited circumstances:
6.1 Service Providers
For payment processing, we work with bKash, Nagad, Rocket, Upay, and reliable banking institutions. These partners are bound by strict confidentiality agreements and only the necessary information is shared with them.
6.2 Legal Obligations
Information may be provided to authorities as required by a court order or applicable law. This provision also applies to preventing money laundering and ensuring responsible gaming.
6.3 Business Changes
If there is a major change to kha88's business structure (such as a merger or acquisition), user information may form part of that change. In such cases, we will notify you in advance and this policy will be updated.
7 Your Rights
As a kha88 user, you have the following rights regarding your personal information:
Right to Access Information
You can find out at any time what information we hold about you and request a copy of that information.
Right to Correction
If any of your information is incorrect, you can request that it be corrected. Providing accurate information improves the quality of service.
Right to Deletion
In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing communications or profiling, and you may withdraw your consent at any time.
To exercise these rights, contact our support team. We will process your request as quickly as possible.
8 Age Restrictions & Protection of Minors
kha88 is for individuals aged 21 and above only. We do not knowingly collect information from minors or provide them with any services.
Age is verified at the time of account creation. If we become aware that information from a minor has been collected unintentionally, that information will be deleted immediately and the associated account will be closed.
9 Data Transfer
Your information may be stored or processed in countries or on servers where data protection laws differ. However, regardless of where your information is processed, we ensure the same level of protection described in this policy.
Contracts with third-party service providers include data protection provisions, which ensure the appropriate protection of your information.
10 Policy Changes & Updates
kha88 reserves the right to change this privacy policy at any time. If there are significant changes, we will notify you in the following ways:
- A clear notice will be published on the website.
- A notification will be sent to your registered email address.
- The date of the change will be updated at the top of the policy.
Continued use of the platform after changes are made will be considered acceptance of the updated policy. If you do not agree to the changes, you have the option to close your account.
11 Responsible Gaming & Data Protection
kha88 may analyze user information to ensure responsible gaming. This is used to identify at-risk behavior and provide support. Information collected through this process is used solely to ensure the well-being of players.
To learn more about responsible gaming, visit our Responsible Gaming page.
12 Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact our support team:
Live Chat
Support available 24/7 in Bengali and English
We aim to respond to your request as quickly as possible. Protecting your privacy is our top priority.
See also: Terms & Conditions Responsible Gaming FAQ