Frequently Asked Questions
kha88 FAQ — Your Questions Answered Here
From deposits and withdrawals to bonuses and live casino — find clear and straightforward answers to the most commonly asked questions about kha88 here.
Welcome to kha88. On this FAQ page we have brought together the questions most frequently asked by players in Bangladesh. The correct way to deposit money, withdrawal timelines, welcome bonus terms, and the basic rules of live casino games — everything is explained in plain language. If you don't find the answer to your question, our 24/7 support team is always here for you.
Frequently Asked Questions
Below are 20 questions and answers organized into four sections. Click on any question to see the answer.
Withdrawals
After a withdrawal request is approved at kha88, the money reaches your mobile banking or bank account within 30 minutes to 3 hours. Transfers via bKash, Nagad, Rocket, or Upay are usually completed within this time. Bank transfers may occasionally take a little longer.
If more than 3 hours have passed since you submitted the withdrawal request, first check the status in the "Withdrawal History" section of your account. If the status shows "Pending", contact kha88 support via live chat. If the mobile number or account number you provided at the time of the request was incorrect, the withdrawal may be on hold.
Yes, but you need to meet the wagering requirement before withdrawing bonus funds. Example: if you receive a ৳1,500 bonus, you must place bets 20 times that amount — ৳30,000 — before withdrawing it. Winnings earned from the bonus become withdrawable only after the wagering is complete.
Yes, for security reasons kha88 only approves withdrawals to a mobile banking or bank account registered in your own name. Sending money to an account in someone else's name is not possible. This is required to prevent fraud and to keep your funds safe.
The minimum withdrawal amount at kha88 is ৳500. Withdrawal requests below this amount are not processed. There is no maximum limit or separate fee, though your chosen payment method may have its own limits.
How to Deposit Money
kha88 currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, you can use major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank. The minimum deposit amount is ৳500 for every method.
Log in to your kha88 account, go to the "Deposit" section, and select Nagad. Make the payment to the kha88 Nagad number shown on screen and submit the transaction ID. The balance will be added to your account within a few minutes. Make sure you use the correct amount and the correct number when making the payment.
First, confirm that the transaction was successful in your mobile banking app. If it was successful but has not been added to your kha88 account, save the transaction ID (TxID) and contact us via live chat or at [email protected]. It is usually resolved within a few minutes.
kha88 does not charge any deposit fee. However, bKash, Nagad, or other mobile banking services may apply their own transaction charges — this depends entirely on the rules of that payment provider. It is a good idea to check your payment app's terms before depositing.
Log in to your kha88 account and select bKash from the "Deposit" menu. Send money to the specific kha88 bKash number provided there, then copy the payment reference or transaction ID and paste it into the form. Once you verify the amount and submit, the deposit process will begin.
Live Casino
In live roulette, a spinning wheel has slots numbered 0 to 36. You place a bet on a specific number, a group of numbers (such as red or black, odd or even), or a range. The dealer spins the ball and the number where the ball lands wins. The common bets are easy to learn, and kha88's live casino provides instructions in Bengali.
Yes, both Teen Patti and Andar Bahar are available in kha88's live casino lobby. In Teen Patti, you build the best hand from three cards — the winner is determined by comparing your hand with the dealer's. In Andar Bahar, you guess whether a specific card will appear first in the "Andar" (left) or "Bahar" (right) pile — it is a very simple and fast-paced game.
Yes, live dealer games are broadcast live via video streaming from a real studio. Trained dealers use actual cards or a roulette wheel. You can watch everything live on camera and talk to the dealer in the chat. Games from leading providers such as Evolution Gaming and Ezugi are available at kha88.
kha88's live casino has separate tables for players with different budgets — ranging from low-limit tables to high-limit tables for experienced players. The specific minimum and maximum bet limits for each table are clearly displayed in the game lobby after you log in.
Yes, kha88's live casino is fully mobile-friendly. You can log in directly from a smartphone or tablet browser and play all live table games. For the best experience, use a stable internet connection (Wi-Fi or 4G/5G).
Bonuses & Offers
After opening a new account, when you make your first deposit of ৳500 or more, a 150% welcome bonus is added automatically, up to a maximum of ৳10,000. Example: deposit ৳1,000 and you receive a ৳1,500 bonus, giving you a total of ৳2,500 to start playing with.
Generally, bets placed on slot games count in full toward the wagering requirement. For live casino, sports betting, and other game categories, the contribution rate may differ. Check kha88's bonus terms and conditions page for the exact rates, or contact us via live chat.
Yes, every bonus at kha88 has a set active period. If the wagering is not completed within the specified time, the bonus may expire. Plan to finish the wagering before it expires. Read the bonus terms and conditions for the specific duration.
At kha88, wagering is calculated only on the bonus amount, not on the deposit amount. A 20x wagering requirement applies to the welcome bonus. Example: if you receive a ৳1,500 bonus, you must place ৳1,500 × 20 = ৳30,000 in bets. Only after that is met will winnings from the bonus become withdrawable.
No, the welcome bonus applies only once per player — at the time of the first deposit. If the same person tries to claim the bonus by opening multiple accounts, kha88 will detect this and may take action against the accounts involved. Make good use of your first deposit opportunity.
Have more questions?
Our support team is ready to help you seven days a week, 24 hours a day. Help is available in both Bengali and English.
Log in to kha88Live Chat
Talk directly with our support agents — available 24/7 in Bengali and English.
Email Support
For detailed questions, email us at: [email protected]